Comments on: How to keep your users happy http://wanderr.com/jay/how-to-keep-your-users-happy/2008/03/01/ Rantings of a Grooveshark Developer Tue, 06 Jan 2009 14:24:12 +0000 http://wordpress.org/?v=2.6.3 By: matt way http://wanderr.com/jay/how-to-keep-your-users-happy/2008/03/01/#comment-194 matt way Thu, 03 Jul 2008 11:58:58 +0000 http://wanderr.com/grooveshark/how-to-keep-your-users-happy/2008/03/01/#comment-194 Hey Jay! It's matt, I've just been reading back in your blog and found this post. I'm the one who you are talking about in the post! :) I was pleasantly surprised to receive that email actually. It's not often a user gets help that quickly! I really appreciated it. I have since become a very happy member of the Grooveshark community. I love the site, the community and the music. I've recommended Grooveshark to all my friends who have since all become happy members of the community too. By helping me, you have probably gained 10-20 customers. Goes to show how important keeping users happy really is! Hey Jay! It’s matt, I’ve just been reading back in your blog and found this post. I’m the one who you are talking about in the post! :)

I was pleasantly surprised to receive that email actually. It’s not often a user gets help that quickly! I really appreciated it. I have since become a very happy member of the Grooveshark community. I love the site, the community and the music. I’ve recommended Grooveshark to all my friends who have since all become happy members of the community too.

By helping me, you have probably gained 10-20 customers. Goes to show how important keeping users happy really is!

]]> By: Chanel’s Blog » Blog Archive » Customer Service http://wanderr.com/jay/how-to-keep-your-users-happy/2008/03/01/#comment-96 Chanel’s Blog » Blog Archive » Customer Service Sun, 16 Mar 2008 19:39:50 +0000 http://wanderr.com/grooveshark/how-to-keep-your-users-happy/2008/03/01/#comment-96 [...] for music. After explaining the situation and giving him a $5 dollar gift code (tactic I got from Jay). Now that user has been listening, rating and buying songs. It’s a really big turnaround [...] [...] for music. After explaining the situation and giving him a $5 dollar gift code (tactic I got from Jay). Now that user has been listening, rating and buying songs. It’s a really big turnaround [...]

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